Privacy Policy


Welcome to the Champion Tutor Limited's (Champion Tutor) privacy policy (also known as a privacy notice). If you are a student, tutor or parent visiting our site, we may collect information about you. This policy lets you know what information we receive and what we do with it. This policy also tells you about the rights you have if you do not like what we do with your personal data.

We care about your privacy. This privacy policy will tell you about how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Please also use the Glossary to understand the meaning of some of the terms used in this privacy policy.

  1. Important information and who we are

This privacy policy aims to give you information about how we collect and process your personal data through your use of this website, including any data you may provide through this website when you submit an application form to us, submit an enquiry or sign up to our services as a parent or student.

If you are a parent or adult with parental responsibility for a child, and are applying for our services on their behalf, you should ensure the child is provided with a copy or access to this privacy policy so that they can understand how we will process their personal data.

It is important that you read this privacy policy together with any other privacy policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

As students of any age can interact with our site, we take special care to ensure their data is protected.


Champion Tutor is the controller and responsible for your personal data (collectively referred to as "we", "us" or "our" in this privacy policy).

We have appointed a data privacy manager who can help you with any data queries you might have. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.

Contact details

Full name of legal entity: Champion Tutor Limited

Email address: support@Champion

Postal address: Exchange Building, 66 Church Street, Hartlepool, TS24 7DN.

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

  1. The data we collect about you

When you use our site, there are a few different types of information we might collect about you, depending on how you use our platform.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Application Data includes educational background and qualifications, tutoring subjects, profile picture and video resume, CV/resume, right to work checks service price details and availability.
  • Identity Data includes first name, last name, username or similar identifier, marital status, title, and date of birth. If you are a student singing up to our service, we may also collect information about your school and what subjects you need help with.
  • Contact Data includes billing address, email address and telephone numbers.
  • Financial Data includes bank account, invoices, payment history and payment card details.
  • Transaction Data includes details about payments to and from you and other details of services you have purchased from us, including information on booking requests, status of bookings, booking subjects and levels, results of set-up tests whilst using the lesson space and recordings of your bookings (bookings include tutor interviews, free meetings, lessons and written sessions). Also your use of referral codes shared, redeemed and other promotions you interact with to be able to apply rewards to your account.
  • Technical Data includes technical information your computer, tablet or phone tells us, for example, where you are and the device you are using and this includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data includesyour username and password, your interests, preferences, feedback and survey responses.
  • Usage Data includes details about your communication history including user messages, requests you have made via our website, video recordings of services, and interactions with our team (including call recordings).
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not collect any Special Categories of Personal Data about you (this includes the more sensitive information, like details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, information about your health, and genetic and biometric data).

If you are a tutor, we may use information relating to criminal convictions where the law allows us to do so. This will usually be where such processing is necessary to carry out our obligations and provided we do so in line with our appropriate policy document. We will only collect information about criminal convictions if it is appropriate given the nature of the role and where we are legally able to do so. We will use information about criminal convictions and offences when performing or exercising obligations or rights which are imposed or conferred by law on us in connection with employment, social security or social protection.

We have in place an appropriate policy and safeguards which we are required by law to maintain when processing such data.

If you fail to provide personal data

Where we need to collect personal data by law, or in order that we can provide our services to you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with access to our tutors). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.

  1. How is your personal data collected?

We use different methods to collect data from and about you including through:

  • Direct interactions**.** If you are a student, or you have your mum or dad, or someone with parental responsibility signing you up to our services, you may give us your Application, Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • apply for our services either as a student or tutor;

  • create an account on our website;
  • subscribe to our service;
  • request marketing to be sent to you;
  • enter a competition, promotion or survey; or
  • give us feedback or contact us.

  • Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy for further details.

  • Third parties or publicly available sources. We will receive personal data about you from various third parties as set out below:

Technical Data from the following parties:

1. analytics providers such as Google based outside the EU;
2. advertising networks;
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as SAGE UK.
  • Application, Contact and Financial Data if you are a pupil, from your education provider to set up tutoring including school, year group, target and current grades and development areas.
  • Identify and Contact Data from reviews placed on our website which may be displayed in the public domain.
  • Other sources: we reserve the right, where permitted by law, to collect and use information on you from third party providers only when we are allowed to do so.

  • How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you. If you are a student, this will include giving you access to our tutors and organising bookings with either you, your parents, or an adult who has parental responsibility for you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation. If you are a student, this includes protecting you as much as possible whilst online.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

  1. Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer or tutor, create an account and profile on our website, and fulfil our safeguarding obligations (a) Application(b) Identity (c) Contact(d) Profile(e) Usage Performance of a contract with you (i.e. to give you access to our tutors and provide you with lessons)Compliance with our legal obligations (including protection of children and safeguarding via DBS checks) and the requirements of Schedule 1 DPA 2018.
To process and deliver our platform to you including:(a) Facilitating matching between students, parents (also known as customers) and tutors, personalising experience to show the most relevant matches and services are provided(b) To enable bookings between students, parents and tutors(c) Manage payments and fees (d) Collect and recover money owed to us (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications(f) Usage (a) Performance of a contract with you (b) Necessary for our legitimate interests (to provide an efficient and beneficial service to all of our users, to ensure transparency of learning, to ensure tutors and students are well matched, to recover debts due to us)
To manage our relationship with you which will include:(a) Notifying you about changes to our terms or privacy policy(b) Asking you to leave a review or take a survey(c) Providing you with access to communication methods with other users to discuss student progress (a) Identity (b) Contact (c) Profile (d) Marketing and Communications (a) Performance of a contract with you (b) Necessary to comply with a legal obligation(c) Necessary for our legitimate interests (to enhance the users experience, to keep our records updated and to study how customers and tutors use our services)
To enable you to complete a survey or leave a review (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers and tutors use our services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity(b) Contact(c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)(b) Necessary to comply with a legal obligation
To deliver relevant website content to you and measure or understand the effectiveness of the website we provide to you (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical Necessary for our legitimate interests (to study how customers and tutors use our services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, services, marketing, customer relationships and experiences (a) Technical (b) Usage Necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about services that may be of interest to you, or provide you with referral codes and promotions (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile (f) Marketing and Communications Necessary for our legitimate interests (to develop our services and grow our business)
  1. Marketing

We want to make sure we give you real choices about how we use your data, particularly around marketing and advertising.

Promotional offers from us

When you join, you will receive a welcome email. Thereafter, we may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you need, or what may be of interest to you. This is how we decide which services may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting to support@Champion

If you are a student engaging directly with our service and are not sure about how to opt-out or need help, get in touch with us. If you have a mum or dad or an adult with parental responsibility signing you up to our services, they may do this on your behalf. It is important to let you know that your rights (including those in section 11) belong to you.

Nevertheless, an adult with parental responsibility or your parent can exercise this right on your behalf, if this is authorised by you or it is clear it is in your best interests.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, service experience or other transaction.


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information please see our Cookies policy.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

  1. Disclosures of your personal data

We may share your personal data with the parties set out below for the purposes set out in the table above.

  • External Third Parties such as:
    • Sage UK for payment processing and booking
    • Analytics providers
    • Sponsors of tutorials
    • Care Check UK
    • Communications platforms for email, text and in-app communications
    • Marketing platforms
    • Identity verification tools
    • Surveys and research providers
    • Support platforms (including IT, finance, wellbeing support and system administration support)
    • Professional bodies such as safeguarding consultants and GDPR agency (Veritau)
    • Professional advisers including lawyers, auditors and insurers based in the UK who provide banking, legal, insurance and accounting services.
    • HM Revenue & Customs, regulators and other authorities based in the UK who require reporting of processing activities in certain circumstances.
  • Specific Third Parties such as:
    • Tutors (when you are a student or parent) and vice versa to deliver our services and to provide information about services and access, sharing feedback about a customer's progress. This includes publicly displaying tutor Application Data (limited to educational background and qualifications, tutoring subjects, profile picture, service price details and availability), Contact and Identity Data on the website to allow parents and students to access the information.
    • If you are a student, we might share your progress and Identity Data with your school.
    • Contact Data will be shared if you are a customer with the tutor, to enable the delivery of services, or to follow up on an enquiry.

Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to look after your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to use your personal data for specified purposes and in accordance with our instructions.

  1. International transfers

Some of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
  • Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.

Please contact us if you want further information about when we might transfer your personal data out of the EEA.

  1. Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those internal individuals, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality (this means keeping the data safe and not sharing it with anyone else).

We have put in place procedures to deal with any suspected personal data breach (for example, if your information goes missing or is shared with the wrong person) and will let you know and any applicable regulator of a breach where we are legally required to do so.

  1. Data retention

How long will you use my personal data for?

We will only keep your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate length of time, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

You can see how long we keep your personal data in our Retention policy which you can request from us by contacting us .

In some circumstances we will anonymise your personal data (so that it can no longer be linked with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

  1. Your legal rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us. Your parent or adult with parental responsibility may be able to do this for you.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to ask for specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.



Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. If you are a student, your legitimate interests will include the freedom to learn, develop and explore our services. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests, particularly if you are a child accessing our services. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.


You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

  • If you want us to establish the data's accuracy.
  • Where our use of the data is unlawful but you do not want us to erase it.
  • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.
  • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.

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